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GLOSSARY

Customer success

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Customer success is the practice of ensuring customers achieve their desired outcomes while using your product or service, leading to satisfaction, retention, and loyalty.

What is Customer Success?

Customer success is about helping your customers effectively use your product or service to achieve their goals and derive value from it.

Why Does Customer Success Matter?

Ensuring customer success leads to higher satisfaction, retention, and loyalty, ultimately driving growth for your startup.

Examples of Customer Success

  • Proactive onboarding and training
  • Regular check-ins and support
  • Implementing feedback for product improvements

Related Concepts

success is closely related to customer experience (CX), customer retention, and user engagement, all of which contribute to the long-term success of your startup.

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