GLOSSARY
Customer success management
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Customer success management involves ensuring customers achieve their desired outcomes through proactive support and guidance.
What is Customer Success Management?
Customer success management is the practice of proactively helping customers achieve their desired outcomes with your product or service.
Why It Matters
By focusing on customer success, startups can increase customer satisfaction, retention, and ultimately drive growth through positive word-of-mouth and referrals.
Examples of Customer Success
- Proactively reaching out to customers to offer support and guidance.
- Providing resources and tools to help customers maximize the value they get from the product.
Related Concepts
- Customer Satisfaction: Ensuring customers are happy with their overall.
- Customer Retention: Keeping customers engaged and loyal to your brand.