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GLOSSARY

Customer satisfaction score

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Customer satisfaction score is a metric used to gauge how happy customers are with your product or service. It helps you understand if your customers are satisfied with their experience.

What is Customer Satisfaction Score?

Customer satisfaction score measures how content customers are with your product or service.

Why It Matters

By tracking this metric, you can identify areas for improvement and ensure customer loyalty.

Examples

  • Survey responses rating satisfaction from 1 to 10
  • Net Promoter Score (NPS) as an indicator of satisfaction

Related Concepts

  • Net Promoter Score (NPS): Measures customer loyalty and satisfaction
  • Customer Feedback: Direct input from customers about their experience

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